An humana dental out-of-pocket portion to the patient and says humana dental we estimate your insurance pays this much and we estimate you pay.
This much it’s an estimate we did their best by gathering as much information from your insurance as possible and here’s what.
- We think and we coach you all to get paid that estimated patient portion at the time of service but what if
- That estimate was off well are you gonna get that patient to write you a check again the next time or their family or friends .
- That go to you if you don’t say hey our estimate was off here’s the check so refunding.
- Legitimate credit balances is absolutely a key relationship builder to the patient it instills trust .
With the patient but many times when I am cleaning up accounts receivables .
Credit balances are not legitimate so you have to before you cut the check which you should do quickly you have to review the account and you need to look at.
The EO B’s and look at when the account was zero and and follow the track from zero to credit balance follow the EO B’s this is something you .
Will hopefully your stuffs clean and it you are only looking at two or three transactions but one of the common things that I see that creates a credit balance is fee schedules are entered and it’s calculated on adjusted.
Production and then when the person posts a payment they post a second adjustment because there’s an adjustment listed on the EOB and they don’t realize.
The adjustments calculated in the other thing that’s the most common is when patients have two insurances and they put two adjustments on there and then suddenly the patient’s getting paid to come to the dentist